Council issues the annual rates and charges notice in August. This annual notice also includes a half-yearly water consumption charge. The charge for the second half-yearly water consumption appears on the water consumption notice which is issued in February.

Rates and water notices can be received and/or accessed in the following ways:   

1. By default, your notices will be issued via Australia Post as mailed letters
2. For a paperless option, you can sign up to EzyBill and have notices delivered straight to your inbox, rather than your letterbox
3. If you have register as a user on Council's Online Services, you will be advised by email when electronic copies of your notices are available online (shortly after being issued by post). Once registered, you can sign in to view your rate notices, including a history of your payments and property valuations. 

Please note, registration to EzyBill and Council’s Online Services can take a couple of days while entered details are matched against our rates database. 

To ensure your notices go to the right place, please ensure you keep your details up to date with Council. 

Rate and water notices are available online soon after their postal issue.

To obtain past rate notices, you will need to register for Council's Online Services. Registration can take up to a couple of days while your entered details are matched with our rates database.

Rates and water notices are available online for all financial years from 2009/2010 or from when you purchased a property after that year.

Rates and water notices prior to that year can be obtained, if necessary, by contacting Council on (07) 4970 0700 or emailing info@gladstone.qld.gov.au

An owner may object to the land categorisation by lodging a notice of objection in writing and signed by the landowner within 60 days of the rate notice date of issue. The sole grounds on which the owner may object is that, having regard to the criteria by which rateable land is categorised by Gladstone Regional Council, the land should have been included in another category. The objection must clearly state the facts and circumstances on which the objection is made. 

Please note that giving a notice of objection will not, in the meantime, affect the levy and recovery of rates. If your objection is upheld, a rate adjustment will be made at that time.

If you are objecting to Non-Principal Place of Residence, please ensure you complete and submit both the “Notice of objection against categorisation” and the “Principal place of residence declaration” together with supporting documentation.

Notice of objection against categorisation Principal place of residence declaration

This year Council has separated its residential rating categories into Principal Place of Residence (PPR) and Non-Principal Place of Residence (NPPR), identifying rateable land with residential dwellings or units where such land is (or is not) the owner’s principal place of residence (owner-occupied).

Principal Place of Residence (PPR)

Defined as land with an approved residential dwelling or unit where one of the owners permanently resides and the owner can verify this status.  For the full definition and further information, please see Council’s Revenue Statement.

Non-Principal Place of Residence (NPPR)

Defined as vacant land, or land with an approved residential dwelling or unit where the owner/s does not reside.  For the full definition and further information, please see Council’s Revenue Statement.

If you disagree with your property being categorised as NPPR?

If a ratepayer considers their property is their principal place of residence but has been categorised as Non-Principal Place of Residence, please follow the ‘How to object to your rate category’ process in the tab above.

Principal Place of Residence declaration

Some of the factors Council look at to determine how your rates are calculated include the determination of the total rates revenue needed to service the community.

We then divide that through the total valuation of all rateable properties to determine the “general rate” or calculated rate in the dollar.

Council then takes 'your property’s land valuation' x 'general rate' = and this becomes 'the rate component of your bill' + Services charges (water, sewer and waste) + State Emergency Management Levy + Water consumption = will be your “Rates and charges Notice/Bill”  

The required rates revenue is therefore spread across the community according to the distribution of its properties' values.

A reduction or increase in a community's property values does not necessarily result in an equal reduction or increase in the costs of providing services to that community.

This distribution of property values across a community typically fluctuates from year to year.

The Queensland State Valuation Service is responsible for valuing all properties in the region. Any valuation enquiries should be directed to 1300 664 217.

The fixed cost of providing services, combined with uneven levels of property value changes from year to year, explains why a drop or rise in a property's value doesn't necessarily result in an associated drop or rise in your August Rates and Charges Notice/Bill.

A rate cap is also applied to reduce the impact of large valuation increases on residential, rural, small businesses and light industrial properties.

The Gladstone Region has received a revaluation on its properties this year.  The land valuations are based on valuations completed by The Queensland State Valuation Service for our Regional Council’s Local Government Area on 1 October 2022, and these valuations are effective from 30 June 2023. They will be used by Council as a component in the calculation of its rates and charges for 2023-2024.

The Valuer-General provides independent advice and transparency in the assessment and issuing of statutory land valuations for all rateable properties in Queensland, in accordance with the Land Valuation Act 2010.

When lands are valued, they are normally assessed annually as of 1 October, with notices issued by 31 March in the following year. The new valuations take effect for local government rating on 30 June in the year the notice is issued.

For land valuation enquiries, including details about lodging an objection, contact the State Valuation Service on 1300 664 217. Alternatively, information is available online at https://www.qld.gov.au/environment/land/title/valuation.

Gladstone Regional Council (GRC) has released its 2022/23 Operational Plan and Budget, delivering a surplus budget to place the Gladstone Region in a strong financial position, at a special meeting on 25 July 2022.

The theme of this year’s Budget is Proudly GRC. This theme focusses on our people and being proud of what we do and who we work for. At the core of our business is community, and each day we strive to deliver the best outcomes for our region.

Budget 2022-23 Special Budget Meeting Minutes Rates and Charges 2022-23

The Revenue Statement has been prepared using the guidelines set out in Council's adopted Revenue Policy. Council's Revenue Statement will state:

a) if the local government levies differential general rates –
b) if the local government levies special rates or charges for a joint government activity - a summary of the terms of the joint government activity; and
c) if the local government fixes a cost-recovery fee - the criteria used to decide the amount of the cost-recovery fee; and
d) if the local government conducts a business activity on a commercial basis - the criteria used to decide the amount of the charges for the activity's goods and services.

In addition, Council's Revenue Statement must include for the financial year:

a) an outline and explanation of the measures that the local government has adopted for raising revenue, including an outline and explanation of –

i. the rates and charges to be levied in the financial year; and
ii. the concessions for rates and charges to be granted in the financial year;

b) whether the local government has made a resolution limiting an increase of rates and charges.

Revenue Statement

The following payment methods can be used to pay your rates notice.

All payments must be received by Council prior to the discount expiry date for a discount to apply.

Please factor in delays in payment deliveries, for example via mail or your banking institution, when timing your payments.

Online

• Council's Online Services portal - Online Services offers the ability to make a payment or register to also view your history of rate notices and payments.
• BPAY - Use the biller code and reference number on the front of your rate notice when accessing your bank's online banking service. 
• Direct Debit is available from bank accounts only. It is not available from credit cards.

Ratepayers are advised to make BPAY payments at least two days prior to the discount deadline to ensure Council receives the payment in time. Please also consider potential postal delays if paying by mail.

By telephone

• BPAY - Call your bank to pay by BPAY using the biller code and reference number on the front of your rate notice. 

By mail

• Cheques and money orders made payable to Gladstone Regional Council and accompanied by the bottom portion of your rate notice. Post-dated cheques will not be accepted. If paying the nett amount to take advantage of the discount, payment must be received by the due date. Council is not responsible for postal delivery times.

In Person

• Council Offices - Payment can be made at any Council Office or Rural Transaction Centre. Cash, cheque, money orders, eftpos and credit cards (Visa, Mastercard, Bankcard and American Express) are all accepted. 
• Australia Post - Payments can be made at any Australia Post office with a copy of your rate notice. Cash, cheque or eftpos payments are accepted. Credit card payments are not accepted by Australia Post.

Direct Debit

• You may wish to authorise Council to withdraw a regular amount from your bank account on the 21st of each month. This can be to meet approved instalment arrangements, or just to make payments in advance for your next notice.
• The lump sum direct debit option authorises Council to withdraw the required amount to pay your rate and/or water notices on the day prior to the due date.
• Direct Debit is not available from credit cards.

Direct Debit - New or Amendment Form  Direct Debit - Cancellation

BPAY View

• BPAY View has been introduced as a way of ratepayers accessing their notices. BPAY View is offered by many banks and billers. It's an easy way to have your bills delivered directly to your online banking. BPAY View sends bills and statements straight to the same online banking you use to pay them, putting an end to bills getting lost on your desk or in your inbox. 

Wage or Centrelink deductions

• Centrepay - Ratepayers who receive payments from Centrelink can arrange for regular, automatic rate deductions from their fortnightly Centrelink payment.Payments can be set up from your MyGov account or by contacting Centrelink.
  The Centrepay reference number is 555076313K. Please use your assessment number from your rate notice as Council's reference number.
• Wage deductions - Gladstone Ports Corporation and Queensland Health have arrangements with Council to make optional, regular rates deductions from employees' wages. Employees should contact their employer directly to arrange.

Overseas Residents

• Overseas residents are required to forward remittances by bank draft in Australian currency to avoid short payments as a result of currency fluctuations.

Property owners who experience difficulty making their rate payments should contact Council immediately to ensure a payment agreement can be negotiated as soon as possible.

To take advantage of Council's instalment payment scheme, ratepayers can fill out the form on the back of their rates notice and return it to their local Council office in person, by email to info@gladstone.qld.gov.au or by mail to PO Box 29, Gladstone Qld 4680.

Alternatively complete the rate instalment application form and return to Council via one of the above methods.

Council accepts payment in advance of your rate notice. You can pay as much and as frequently as you choose to get your assessment in credit prior to the issue of notices.

Pre-payments can be made via Council's Online Services (either as a registered user or by quoting the reference number on your most recent rate notice). You can also use the BPAY details from your last notice to set up regular internet banking transfer or by visiting a Council Office or Rural Transaction Centre or by phoning us on (07) 4970 0700.

Amounts paid in advance show as prepayments on your next rate notice. Interest is not payable by Council on advance payments.

Council and the State Government recognise the special needs of pensioners and offer a Pension Remission of rates to financially assist eligible pensioners. The remission encourages pensioners to be independent and live in their own home where possible, which Council believes provides a ‘quality of life’ benefit.

The State Government Subsidy grants a maximum remission of $200 for rates and charges, and a further 20 per cent on the State Emergency Management Levy, per year for the pensioner’s principal place of residence.

To be eligible you must be a holder of a current:

• Centrelink Queensland Pensioner Concession Card
• Veteran Affairs Gold Card, or
• Veteran Affairs Pensioner Concession Card.

Council also grants a maximum remission of $310 per year to pensioners who:

• Meet the above State Government Guidelines  
• Reside in an approved residence which complies with Standard Building Law.

To apply, complete a Pensioner Remission Application Form and return  together with copies of the front and back of your pension card by email, post or in person at any Council office. For assistance please contact us on (07) 4970 0700.

The State Government does not currently provide rebates for Seniors Cards, Health Care Cards, Health Benefit Cards and Repatriation Health cards for special conditions.

Water meter readings in the Gladstone Regional Council area occur twice a year: in June/July and November/December.

Council staff undertaking water meter readings will be dressed in GRC-branded clothing and carry an authorised officer card featuring photographic identification.

Residents are requested to assist the meter readers by keeping any unrestrained dogs under control and gates closed. Please ensure that water meters are accessible and not covered with building materials, top soil, vehicles, etc.If you cannot locate your meter, phone Council on (07) 4970 0700.

Monitor your water useage by regularly taking readings.

Constant flow schemes are low cost water supply schemes specifically designed for acreage type developments to deliver a limited quantity of water on a continuous basis.

To fully utilise the supply, it is necessary to provide sufficient on-site storage to collect and store all water not immediately consumed. Storage facilities, particularly those used for domestic consumption, should be fully enclosed.  Open structures, like dams, should be avoided since most of the water would be lost through evaporation and seepage. Where elevated storage cannot be provided on-site, a small pressure system may be required to ensure that adequate flow and pressure is achieved.

Constant flow schemes are not designed to cater for fire fighting flows. Property owners are required to make their own arrangements in this regard.

A range of connection sizes are available to cater for different usage patterns. Table 1 indicates the standard connection sizes available, together with daily and annual quantities. Annual water charges for the different flow rates are detailed in Council’s Rates and Charges Booklet.

Table 1

(the standard urban allocation in the Region is 368 KL/annum)

Flow is controlled by means of a special restrictor valve which is designed to deliver a uniform flow rate, irrespective of pressure (within the limits set by the manufacturer). As a consequence, Council will guarantee the instantaneous flow rates stated in Table 1, to within +/- 10%, provided no part of the delivery system (or storage tank) exceeds the following maximum service levels:

• All properties between Mount Elizabeth and the intersection of Weeroona Road/Dawson Highway – RL80m (AHD)
• All properties in Chamberlain Road and along the Dawson Highway to Clyde Creek – RL 60m (AHD)
• All properties north of Clyde Creek including Wyndham, Schultz, Jefferis & Siding Roads – RL 50m (AHD)

Service connections located above these elevations are likely to suffer severe reductions in flow, particularly as more and more properties are connected to the scheme. Consequently, Council will take no responsibility for any reduction in flow rate, where the storage facility, or any inlet pipework, is above these elevations.

Whilst Council may be able to assist to some extent in relation to contour levels, it is the property owners’ responsibility to determine and ensure that they do not exceed these maximum service levels.

Limit of Council responsibilities

As with urban schism Council is responsible for the operation and maintenance of the system up to and including the service connection assembly, which is normally located just inside the property boundary. All pipework, fittings, tanks, pressure systems, etc installed beyond this point are the responsibility of the property owner.

Water meters are not installed since the flow control valve will normally guarantee a constant flow rate. Periodic testing however is carried out by Council staff at the connection point to ensure that each service receives its guaranteed flow, consequently the size of the valve may be adjusted at Council’s discretion, to ensure that this is achieved.

With the exception of the stopcock, which may be turned on or off as required, it is an offence to interfere in any way with any other fittings or pipework installed at the connection point.

Responsibilities of property owner

All property owners are required to provide and maintain their own on-site storage facilities and all pipework between the connection point and storage tank. Property owners are also responsible for the provision and maintenance of any internal pressure system and the protection of the connection point itself.

All storage tanks connected to the reticulated water supply must be provided with an air gap on the storage inlet (ie: there must be a gap between the top water level and the inlet pipe). The installation of a float control valve on the tank inlet would normally ensure that an air gap is provided.

The delivery line between the connection point and the storage tank should be direct so as to avoid any possibility of backflow. Where in Council’s opinion, such a possibility exists, a backflow prevention device may be fitted to the connection point, at the property owners’ expense. Under no circumstances shall any internal pressure system be connected to the delivery line between the connection point and the storage facility inlet.

Changing connection size

Upon application, connection sizes may be changed to any of the sizes in Table 1. Any request to change the connection size must be in writing and accompanied by the prescribed service alteration fee.

Useful hints for new participants

The size of the on-site storage facility will depend on personal usage patterns, however a capacity in the order of 45,000 litres (10,000 gallons) would normally be adequate.

Should any storage facilities exist and be less than 45,000 litres, it is suggested that such facilities be retained and upgraded only if they are not sufficient to cater for peak demands (ie: if the tank regularly runs dry or nearly dry).

The temptation to increase the connection size to solve peak demand problems should be resisted if the storage volume is inadequate. Unless there is a constant demand at this higher flow, the larger size will only result in increased overflowing or bypassing and may necessitate the periodic isolation of the system. In any event, it will cost more whether the water is used or not.

Similarly, if peak demands have little effect on the total storage and the tank is frequently running over or bypassing, it is likely that the connection size is too large. Savings on water charges may be achieved by reducing the size of the connection.

Where personal usage patterns are unknown, it is suggested that a service size of 0.7 or 1.0 litres/minute be initially installed and monitored for a period of at least 6 months. If more or less water is required, the size can be changed at any time.

The service line between the connection point and the storage tanks should be equivalent to class 12 polyethylene, as quite high pressures may be experienced if the line is isolated. The size of the service is up to the individual property owner, however 25mm or 32mm O.D lines are quite common and normally quite adequate for this type of scheme.

Where possible, Council staff will liaise with property owners and attempt to provide water connections at nominated locations. As a general rule, where properties are large (eg greater than 5 Ha) and where the main is on the same side of the road as the property, Council will install the service at any (reasonable) nominated point.

Where the main is on the opposite side of the road it may be necessary to cross the road at one of the side boundaries. In any event, property owners are encouraged to sketch the desired location of their service connection point on the back of the water application form to permit a preliminary inspection.

Scheme charges for new participants

The following charges apply to all new participants within the defined scheme area:

1. Scheme headworks charge
2. Water connection ‘at actual cost’ (minimum fee applies)
3. Annual water charge (depending on size of the service installed).

Details on the defined scheme area and the above charges are available on request.

A Waste Management Facility Charge will be levied equally on all land within the Gladstone Region. Recognising that all ratepayers utilise local Waste Management Facilities, Council has introduced a separate Waste Management Facility Charge of $45 per property.

As a landfill operator, Council pays a waste levy to the Queensland government based on the amount of waste disposed to landfill. The waste levy aims to make waste processing more sustainable and thereby reduce the amount of waste going to landfill. The levy will not affect the cost of residents putting out their kerbside wheelie-bins. The Queensland government is providing quarterly advance payments to Council to mitigate any direct impacts of the waste levy on households. The total amount that will be paid to Council by the Queensland Government for this purpose for the 2022/2023 financial year is $1,952,397. Find out more at https://www.qld.gov.au/environment/pollution/management/waste/recovery/disposal-levy

Council levies and collects the State Emergency Management Levy on behalf of the State Government for the Queensland Fire and Emergency Services. 

In previous years, this levy has been known as the Annual State EMFR Levy, State Government Fire Levy or Urban Fire Levy.

The Urban Fire Levy Scheme was introduced in 1984 to partially fund the Queensland Fire Service. Since then the Fire Service and the Levy have both evolved.

Today we have the Queensland Fire and Emergency Services (QFES), one organisation with many services, working with their partners in the community to plan for and mitigate the full range of natural and other hazards faced. QFES delivers its emergency management services through the Fire and Rescue Service, Rural Fire Service Queensland and the State Emergency Service and the Emergency Management Levy remains its primary source of funding.

The Levy is established in the Fire and Emergency Services Act 1990 (the Act) which applies a levy on properties within levy districts. The Act places a legal obligation on local governments to administer the levy, which is collected through local government rate notices.

The Levy is applied to all Queensland property to ensure there is a sustainable funding base for the fire and emergency services and recognises that all Queenslanders are at risk from a wide range of emergencies including floods, cyclones, storms as well as fire and accidents.

To discuss how Council has determined the State Emergency Management Levy classification on your assessment please contact the Revenue Services team on (07) 4970 0700.

For further information regarding this levy please visit the QFES website or call 13 74 68. A discount does not apply to the State Emergency Management Levy.

Overdue rates accrue interest at a rate of 8.17 per cent per annum calculated from the due date. Refer to Council's Rates and Charges Concessions and Exemptions Policy.

For further information regarding terms and conditions of sale please view the Terms and Conditions – Rate Arrears Auction.

Queensland’s Local Government Regulation 2012 gives Council permission to sell the land if rates remain unpaid for 3 or more years for land with a dwelling or after 12 months for vacant land or commercial properties. It is Council’s policy to conduct sale of land auctions on an annual basis in order to recover outstanding rates.

If payment of all outstanding rates and charges relating to a property on the sale list is receipted by Council before the day of the auction, that particular property will be withdrawn from the auction proceedings.

Notice of sale of land for overdue rates

Should you experience financial hardship, Council will require you to undertake an assessment for financial hardship concession, which will include consideration of:

1. Information received from an accredited financial counsellor; and
2. Ratepayer history; and
3. Information on the property's rate assessment including the value of the outstanding rates and charges, the period the rates and charges have been overdue, and related matters.

Concessions must operate within the budgetary limits allocated by Council each financial year.

Rates and Charges Concessions and Exemptions Policy

The rates notice displays the total complex site value at the top of the notice. At the bottom of the notice is the individual unit valuation (apportionment/entitlement/share). This is what is used to calculate the rates levied.

Water charges are determined on a user pays basis and collected to fully recover the cost of provision of infrastructure and the cost of operating and maintaining the water supply system.

The water charges on rate notices are charged on a two-part tariff (fixed cost and consumption) system comprising of:

Water Availability Charge: for all properties (vacant or developed) within the serviceable area a fixed cost component is levied.

Water Consumption Charge: a charge for every kilolitre (1,000 litres) you use. Your average daily consumption in litres is shown on the graph on your six-monthly water notice.

It is suggested that discussion is had with your solicitor or conveyancer who dealt with the property purchase.  Council is unaware of property sale contractual agreements.

Council will issue rate notices to property owner at the time of levy.

You will need to contact Council to confirm if you have water access charges, water available for connection and any water consumption charges if you did not receive a notice or you believe it to be incorrect.

Gladstone Regional Council has worked with the Local Government Association of Queensland (LGAQ) to be involved in My Council Story.

This initiative provides interactive and visual tools for residents to better understand their local government area in context to other similar or neighbouring Councils. It also provides a clear snapshot of our local government area – it tells the whole story of our community.