Please note: An Administrative Action Complaint is not for the reporting of a problem or issue. Instead visit the Contact Us page. For urgent and/or hazardous situations where public safety may be at risk please call Council on its 24-hour line (07) 4970 0700. If the situation is life threatening please call 000.
Council is dedicated to providing a level of service that does not attract complaints however acknowledges that there will be occasions where customers are unhappy with a decision or outcome.
We acknowledge your right to lodge an Administrative Action Complaint and to have the complaint dealt with fairly, objectively and in a timely manner.
An Administrative Action Complaint is a complaint that:
Complaints may be lodged by the Affected Person or their Agent or anonymously in the following ways:
If an Administrative Action Complaint is made anonymously there is no avenue for Council to contact the Affected Person, however an investigation will be undertaken provided the information given is adequate.
(07) 4970 0700
8.30am - 5pm Monday to Friday
PO Box 29
Gladstone Qld 4680