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    • Pets and Animals
        BackPets and Animals
      • Breeding Permits
      • Dangerous and Prohibited Animals
      • Dogs in Public Places
      • Impounded Animals
      • Lost and Found
      • Microchipping
      • Pet Pals Program
      • Registration
      • Requirements for Animal Owners
    • Residents
        BackResidents
      • Advanced Water Meters
      • Bin Collection Day
      • Buying Building Renovation
      • Glad to be in Gladstone
      • EzyBill
      • Pay, Apply and Report
      • Mapping
      • Rates
      • Regulated Parking
      • Update Your Details
      • Waste and Recycling
      • Water Meters
      • Water Wise
    • Report
        BackReport
      • Abandoned Vehicles
      • Claims against Council
      • Environmental and Noise Complaints
      • Illegal Dumping
      • Overgrown and Unsightly Premises
      • Problem Animals
      • Signs and Abandoned Goods Register
      • Straying Livestock
    • Environment
        BackEnvironment
      • Air Quality
      • Biodiversity
      • Biosecurity
      • Blue-green algae blooms
      • Bushfire Mitigation
      • Coasts and Coastal Vegetation
      • CoastSnap
      • Conservation Programs and Initiatives
      • Erosion and Sediment Control
      • Feral Animals
      • First Nations Fire and Land Officer
      • Landfill Gas Abatement
      • Mosquitoes
      • Pests and Weeds
      • Weed Spray Equipment Hire
      • Wildlife
    • Community Development
        BackCommunity Development
      • Access and Inclusion
      • Citizenship
      • Community Engagement
      • Connecting Council with Curriculum
      • Community Safety
      • Community Services Directory
      • Philip Street Communities and Families Precinct
      • Reconciliation Action Plan
      • Sport and Recreation
      • Volunteering
      • Welcoming Cities
      • Youth Services
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        BackCommunity Investment
      • Grant Funding Finder
      • Other Funding Sources
    • Services
        BackServices
      • Bridges
      • Cemeteries
      • Immunisations
      • Public Notices and Outages
      • Roads
      • Sewerage
      • Transfer Stations and Landfills
      • Water
    • Emergencies
        BackEmergencies
      • RegionWatch
      • Disaster Information
      • Before a Disaster
      • During a Disaster
      • After a Disaster
  • Explore
      BackExplore
    • Events
        BackEvents
      • Gladstone Regional Events Strategy
    • Parks and Recreation
        BackParks and Recreation
      • Parks
      • Book a Park
      • Camping and Beaches
      • Cycling and Walking
      • Facilities
      • Pools and Aquatic Centres
      • Skate Parks
    • Tondoon Botanic Gardens
        BackTondoon Botanic Gardens
      • What's On
      • Education
      • Facilities
      • Need to Know
      • Our Strategy
      • Plan Your Visit
      • Subscribe
      • Tours
      • Venue Hire
      • Volunteering
    • Gladstone Regional Libraries
    • Gladstone Regional Art Gallery & Museum
        BackGladstone Regional Art Gallery & Museum
      • Local Heritage Register
      • Sister City Program
    • Gladstone Entertainment Convention Centre
    • Tourism
        BackTourism
      • RV Friendly Information
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    • Doing Business with Us
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        BackCouncil Property
      • Community Leasing
    • Developers
        BackDevelopers
      • Development Applications
      • Development Application Tracking
      • Development Statistics
      • Planning Schemes
    • Economy
        BackEconomy
      • Demographics
      • Economic Development
      • Economic Transition
      • Investment and Liveability
      • Major Projects
      • Small Business Friendly Council
    • Food Licensing
        BackFood Licensing
      • Who needs a food licence
      • Apply, Amend or Cancel
      • Food Safety
    • Local Business
        BackLocal Business
      • Backflow Prevention
      • Commercial Activities on Council Land
      • Caravan Parks and Camping Grounds
      • Environmentally Relevant Activities
      • Standpipes
      • Trade Waste
      • Tattooing and Piercing
      • Water Carriers
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        BackStandards
      • Asset Strategies and Studies
      • Naming Roads and Assets
      • Standards and As Constructed Requirements
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Council
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Council

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Complaints and Disclosures

 
Complaints and Disclosures

Administrative Action Complaint

Lodge Online

Administrative Action Complaint
How to make a Administrative Action Complaint
Public Interest Disclosure
How to make a complaint
Petitions

Administrative Action Complaint

Please note: An Administrative Action Complaint is not for the reporting of a problem or issue. Instead visit the Contact Us page. For urgent and/or hazardous situations where public safety may be at risk please call Council on its 24-hour line (07) 4970 0700. If the situation is life threatening please call 000.

Council is dedicated to providing a level of service that does not attract complaints however acknowledges that there will be occasions where customers are unhappy with a decision or outcome.

We acknowledge your right to lodge an Administrative Action Complaint and to have the complaint dealt with fairly, objectively and in a timely manner.

Council's Complaint Management Policy, Corporate Standard and Service Promise are available at Council's public offices and on this website.

An Administrative Action Complaint is a complaint that:

  1. is about an administrative action of a local government, including:
    1. a decision, or failure to make a decision;
    2. an act, or a failure to do an act;
    3. the formulation of a proposal or intention;
    4. the making of a recommendation; and
  2. is made by an affected person.

How to make a Administrative Action Complaint

Complaints may be lodged by the Affected Person or their Agent or anonymously in the following ways:

  • Online using Council's Online Services
  • In person at any public Council office or to any Council Employee
  • By email: info@gladstone.qld.gov.au
  • By downloading the online Administrative Action Complaint Form
  • By telephone: (07) 4970 0700
  • By fax: (07) 4975 8500
  • By letter addressed to:
      The Chief Executive Officer
      Gladstone Regional Council
      PO Box 29
      Gladstone Qld 4680

If an Administrative Action Complaint is made anonymously there is no avenue for Council to contact the Affected Person, however an investigation will be undertaken provided the information given is adequate.

Public Interest Disclosure

A public interest disclosure (PID) is a disclosure about wrongdoing in the public sector that serves the public interest. Council is committed to encouraging the reporting of wrongdoing or misconduct within Council.

For an allegation to be considered a PID under the Public Interest Disclosure Act 2010, it must be an appropriate disclosure about public interest information made to a proper authority.

Who can make a PID?

Any person can make a disclosure about:

  • Substantial and specific danger to health and safety of a person with a disability
  • Substantial and specific danger to the environment
  • Reprisal action.

A public officer (Councillor or officer of Council) can also make a disclosure about:

  • Corrupt conduct
  • Maladministration that adversely affects a person's interest in a substantial and specific way
  • Substantial misuse of public resources
  • Significant and substantial danger to public health or safety
  • Significant and substantial danger to the environment.

What is reprisal?

This occurs when any person causes or attempts to cause detriment to another person because of or in the belief that a person has made or may make a PID.

How to make a complaint

Your disclosure can be made in writing or verbally to the Public Interest Disclosure Coordinator:

  • In writing and addressed to the Public Interest Disclosure Coordinator by post or email to info@gladstone.qld.gov.au
  • By calling Council on (07) 4970 0700
  • In person at one of Council’s customer service offices or rural transaction centres.

Anonymous disclosure

You can make an anonymous PID however this will often make the disclosure more difficult to investigate. We strongly encourage disclosers to identify themselves. Strict confidentiality is maintained at all times in relation to investigation and reporting of PIDs.

More information

Public Interest Disclosure Procedure Corporate Standard

Petitions

Council values feedback from its community in decision-making and in the provision of infrastructure and services. One form of feedback available to a group of individuals with a common issue is a petition.

What is a petition?

A petition is a written and signed request for Council to do something or to refrain from doing something. Petitions to Council must relate to matters which Council is authorised to determine.

Submissions are different to petitions. A submission is a comment on an issue or a proposal that Council is considering or has on public exhibition. Submissions are usually requested from interested parties such as neighbours to a property with a pending development application. Submissions do not have a minimum signature requirement and are considered as part of the planning process. This information on petitions does not relate to submissions.

Who should participate in petitions?

Council will accept written petitions from persons that have a direct interest in the Gladstone Regional Council local government area as residents, property owners, businesspeople or some other relevant capacity.

Form and content of a petition

Council will consider a petition which is signed by five (5) or more people with at least two (2) different residential addresses.

A valid petition will include:

  • A clear and concise statement identifying the subject matter of the petition
  • What action or outcome is being requested
  • The number of pages in the petition and the number of signatures to the petition
  • The full name, address, phone number and signature of the Principal Petitioner (the person lodging the petition).

A petition:

  • will be in English in legible and permanent written form
  • will clearly indicate the request and outcome sought
  • will not be defamatory, indecent or abusive and
  • will not relate to a matter outside the Council’s powers and functions.

Additionally:

  • each page of the petition will include the petition subject and outcome sought and be signed by at least one person
  • each person who signs the petition must include their name and address details and
  • a person may not sign a petition on behalf of anyone else except in cases where an authorising Power of Attorney exists.

It is recommended that those proposing to raise a petition use the Petition Template and accompany it with a Petition Lodgement Form provided by Council, or follow the structure of the template and form, which is available from Council’s website.

How to lodge a petition

Once a petition is complete, petitioners are requested to:

  • Attach a Petition Lodgement Form with the Principal Petitioner’s details, or a cover letter and
  • Post it to PO Box 29 Gladstone, Qld 4680 or deliver it to any of Council’s Offices during business hours. If a scanned copy of a petition is emailed/sent to Council, the original must also be posted/delivered.

What happens with a petition after it is lodged?

Upon receiving a petition, Council officers will determine whether a petition is valid. The General Manager will send an acknowledgement of the petition/correspondence to the Principal Petitioner.

Where a petition relates to a legislative, local law or policy matter, the General Manager will arrange for the petition to be tabled at a Councillor Information Session along with any supporting information considered appropriate (ie.Officer Briefing Report). Other petitions relating to operational matters will be dealt with administratively, however, the General Manager will provide a precise of the petition via email for the information of elected members.

In some circumstances Council may decide that a petition requires formal consideration at a General or Committee Meeting which is open to the public. In these instances, a precise of the petition (excluding any personal information of petitioners) will be tabled at the meeting along with appropriate supporting information if required.

Advice on the outcome of the petition will be provided to the Principal Petitioner. It is the responsibility of the Principal Petitioner to keep other petitioners informed.

Privacy

Contact details of persons signing a petition will only be used by Council to verify that the signatories qualify as having a direct interest in the Gladstone Regional Local Government Area. Petitions addressed to Council would normally be considered public documents and the details contained within a petition would therefore be available for public inspection. Organisers of petitions should therefore not provide guarantees to people signing a petition to Council that their details contained within the petition will be kept confidential.

More information

Petitions Corporate Standard

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Council

SELECT
  • About Council
      BackAbout Council
    • Contact Us
    • Mayor and Councillors
    • Invite the Mayor or Councillors
    • Youth Council
    • Election
    • Your Council
    • Complaints and Disclosures
    • Right to Information
    • Privacy
  • Jobs at Council
      BackJobs at Council
    • Apprenticeships and Traineeships
    • Current Vacancies
    • Preparing Your Application
    • Proudly GRC
    • Recruitment Process Explained
  • Reports and Publications
      BackReports and Publications
    • Plans and Reports
    • Budget
    • Policies
    • Factsheets
    • Forms
    • Fees and Charges
    • Brochures, Guidelines, Checklists
    • My Council Story
  • Local Laws
      BackLocal Laws
    • Current Local Laws
    • Fines and Penalties
    • Flying drones from Council land
  • Meetings
      BackMeetings
    • About Meetings
    • Agendas and Minutes
  • Communications
      BackCommunications
    • Media Releases
    • Newsletter
    • Social Media Guidelines

Gladstone Regional Council

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Get in Touch

Phone

(07) 4970 0700

Opening Hours

8.30am - 5pm Monday to Friday

Social media

Contact Us  Email Us

Postal Address

PO Box 29, Gladstone Qld 4680

Council Offices

101 Goondoon Street, Gladstone Qld 4680
3 Don Cameron Drive, Calliope Qld 4680
41 Blomfield Street, Miriam Vale Qld 4677
Cnr Wyndham & Hayes Avenues, Boyne Island Qld 4680

Rural Transaction Centres

71 Springs Road, Agnes Water Qld 4677
47 Raglan Street, Mount Larcom Qld 4695

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Gladstone Regional Council Logor Gladstone Entertainment Convention Centre Logo Gladstone Regional Art Gallery and Museum Logo Gladstone Regional Libraries Logo Gladstone Tondoon Botanic Gardens Logo Philip Street Communities and Families Precinct

Footer Acknowledgement

Gladstone Regional Council would like to acknowledge the Bailai, the Gurang, the Gooreng Gooreng and the Taribelang Bunda people who are the traditional custodians of this land. Gladstone Regional Council would also like to pay respect to Elders both past, present and emerging, and extend that respect to other Aboriginal and Torres Strait Islander people. Learn more about Council's Reconciliation Action Plan (RAP).

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