Food Safety Supervisors (FSS)

All licenced food businesses are required to nominate a Food Safety Supervisor by submitting aFood Safety Supervisor Nomination Form.  Information relating to FSS can be found via Queensland Health Website and the Food Safety Supervisor’s Factsheet.

Who Needs a Food Safety Program? (FSP)

Certain businesses such as Child Care Centres, Caterers, Aged Care Facilities and Hospitals are required to have an accredited food safety program (FSP) due to the high food safety risk.

Detailed information about FSP can be found on the Queensland Health Website.

Food labelling

Food Standards Australia New Zealand (FSANZ) website specifies when food labelling is required and other related food labelling information.

I’m Alert food hygiene training

This online training program has been created to assist operators working in the food industry in developing the required skills and knowledge to ensure that operators and staff are handling food in a safe and hygienic manner.

The program is easy to follow, includes an entertaining presentation as well as interactive quizzes, and upon completion a training acknowledgement form can be kept for staff records.

This program is not recognised as a Food Safety Supervisor (FSS) qualification, as such a FSS remains a condition to operate a food business.

To complete the training visit www.gladstone.imalert.com.au

Are animals allowed at a food premises?

The Australia New Zealand Food Standards Code (the Code) Standard 3.2.2 sets out requirements that relate to animals and pests in food premises. The Code states that a food business must not permit live animals (except seafood or other fish or shellfish) in areas in which food is handled or served.

The Code allows for assistance animals in outdoor, and indoor eating environments. It does not cover companion / pet animals.

A food business may also choose to allow dogs in outdoor dining areas, providing certain criteria are met.

For more information, go to the Queensland Health Website.

Food Safety Complaints

Complaints about a food business can be lodged via Council’s Online Portal by,

• Clicking “Requests and Enquiries”
• Select “Licence – Request Information Regarding a Licence” from the drop-down menu.
• Select “Food Business” as the type of licence from the drop-down menu.

Alternatively, complaints can be lodged in writing, via email to info@gladstone.qld.gov.au or by telephone.

All complaints will be investigated, however due to privacy laws, the outcome of the investigation cannot be disclosed.