Contact Us

Online services are available to report a problem, update details, request a service, pay a bill or lodge and application.

or

Lodge your enquiry via our online form with the ability to attach/upload files.

Email Council at info@gladstone.qld.gov.au with your enquiry.

Written communications are monitored during business hours 8.30am - 5pm, excluding public holidays.

Call us on (07) 4970 0700.

• Urgent matters (eg burst water main), call any time, day or night
• Non-urgent matters, please call during business hours: 8.30am and 5pm.

For hearing and speech difficulties, contact Council through the National Relay Service:
Speak and Listen: 1300 555 727 
Type and Listen: 133 677
NRS Chat: https://nrschat.nrscall.gov.au/nrs/internetrelay

Chief Executive Officer
Gladstone Regional Council
PO Box 29
Gladstone Qld 4680

Council operates several customer service centres across the region.

• Mayor and councillors
• Transfer Stations & Landfills
  • Benaraby Landfill: (07) 4975 0700
  • Gladstone Transfer Station: (07) 4977 6590
• Gladstone Entertainment Convention Centre: (07) 4972 2822
• Gladstone Region Neighbourhood Centre: (07) 4976 6300
• Gladstone Regional Art Gallery and Museum: (07) 4976 6766
• Gladstone Regional Libraries
  • Agnes Water: (07) 4902 1501
  • Boyne Island: (07) 4971 9700
  • Calliope: (07) 4975 8105
  • Gladstone: (07) 4976 6400
  • Miriam Vale: (07) 4974 6241
  • Mount Larcom: (07) 4975 1205
• Gladstone Tondoon Botanic Gardens: (07) 4971 4444
• Philip Street Communities and Families Precinct: (07) 4976 6300

We regularly receive reports of scam callers posing as Council employees and asking residents to provide personal information over the phone (credit card details, age, relationship status, mortgage status, income details).

• Don’t give money or personal information to anyone if unsure. You can always end the call and call Council to verify.
• Ask yourself whether the message or call is fake. Never click a link in a message.
• Act quickly if something feels wrong. Contact your bank if you notice unusual activity.
• Please be vigilant, hang up immediately, and report it to Scam Watch.

Gladstone Regional Council is conducting a Customer Experience Survey program. Customers may receive the survey via email or SMS, and it will continue to be issued monthly.

These surveys are an important way for us to understand how we’re performing and how we can continue improving our services for the community.

Please note:

• The survey is legitimate and not spam.
• It will be sent from the email address: GRCSurveys@gladstone.qld.gov.au
• Participation is optional, but your feedback helps us improve the services we provide.

Thank you for supporting our commitment to continuous improvement.