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  • Home
  • Living Here
      BackLiving Here
    • Pets and Animals
        BackPets and Animals
      • Breeding Permits
      • Dangerous and Prohibited Animals
      • Dogs in Public Places
      • Impounded Animals
      • Lost and Found
      • Microchipping
      • Pet Pals Program
      • Registration
      • Requirements for Animal Owners
    • Residents
        BackResidents
      • Advanced Water Meters
      • Bin Collection Day
      • Buying Building Renovation
      • Glad to be in Gladstone
      • EzyBill
      • Pay, Apply and Report
      • Mapping
      • Rates
      • Regulated Parking
      • Update Your Details
      • Waste and Recycling
      • Water Meters
      • Water Wise
    • Report
        BackReport
      • Abandoned Vehicles
      • Claims against Council
      • Environmental and Noise Complaints
      • Illegal Dumping
      • Overgrown and Unsightly Premises
      • Problem Animals
      • Signs and Abandoned Goods Register
      • Straying Livestock
    • Environment
        BackEnvironment
      • Air Quality
      • Biodiversity
      • Biosecurity
      • Blue-green algae blooms
      • Bushfire Mitigation
      • Coasts and Coastal Vegetation
      • CoastSnap
      • Conservation Programs and Initiatives
      • Erosion and Sediment Control
      • Feral Animals
      • First Nations Fire and Land Officer
      • Landfill Gas Abatement
      • Mosquitoes
      • Pests and Weeds
      • Weed Spray Equipment Hire
      • Wildlife
    • Community Development
        BackCommunity Development
      • Access and Inclusion
      • Citizenship
      • Community Engagement
      • Connecting Council with Curriculum
      • Community Safety
      • Community Services Directory
      • Philip Street Communities and Families Precinct
      • Reconciliation Action Plan
      • Sport and Recreation
      • Volunteering
      • Welcoming Cities
      • Youth Services
    • Community Investment
        BackCommunity Investment
      • Grant Funding Finder
      • Other Funding Sources
    • Services
        BackServices
      • Bridges
      • Cemeteries
      • Immunisations
      • Public Notices and Outages
      • Roads
      • Sewerage
      • Transfer Stations and Landfills
      • Water
    • Emergencies
        BackEmergencies
      • RegionWatch
      • Disaster Information
      • Before a Disaster
      • During a Disaster
      • After a Disaster
  • Explore
      BackExplore
    • Events
        BackEvents
      • Gladstone Regional Events Strategy
    • Parks and Recreation
        BackParks and Recreation
      • Parks
      • Book a Park
      • Camping and Beaches
      • Cycling and Walking
      • Facilities
      • Pools and Aquatic Centres
      • Skate Parks
    • Tondoon Botanic Gardens
        BackTondoon Botanic Gardens
      • What's On
      • Education
      • Facilities
      • Need to Know
      • Our Strategy
      • Plan Your Visit
      • Subscribe
      • Tours
      • Venue Hire
      • Volunteering
    • Gladstone Regional Libraries
    • Gladstone Regional Art Gallery & Museum
        BackGladstone Regional Art Gallery & Museum
      • Local Heritage Register
      • Sister City Program
    • Gladstone Entertainment Convention Centre
    • Tourism
        BackTourism
      • RV Friendly Information
  • Business
      BackBusiness
    • Doing Business with Us
    • Council Property
        BackCouncil Property
      • Community Leasing
    • Developers
        BackDevelopers
      • Development Applications
      • Development Application Tracking
      • Development Statistics
      • Planning Schemes
    • Economy
        BackEconomy
      • Demographics
      • Economic Development
      • Economic Transition
      • Investment and Liveability
      • Major Projects
      • Small Business Friendly Council
    • Food Licensing
        BackFood Licensing
      • Who needs a food licence
      • Apply, Amend or Cancel
      • Food Safety
    • Local Business
        BackLocal Business
      • Backflow Prevention
      • Commercial Activities on Council Land
      • Caravan Parks and Camping Grounds
      • Environmentally Relevant Activities
      • Standpipes
      • Trade Waste
      • Tattooing and Piercing
      • Water Carriers
    • Standards
        BackStandards
      • Asset Strategies and Studies
      • Naming Roads and Assets
      • Standards and As Constructed Requirements
  • Council
      BackCouncil
    • About Council
        BackAbout Council
      • Contact Us
      • Mayor and Councillors
      • Invite the Mayor or Councillors
      • Youth Council
      • Election
      • Your Council
      • Complaints and Disclosures
      • Right to Information
      • Privacy
    • Jobs at Council
        BackJobs at Council
      • Apprenticeships and Traineeships
      • Current Vacancies
      • Preparing Your Application
      • Proudly GRC
      • Recruitment Process Explained
    • Reports and Publications
        BackReports and Publications
      • Plans and Reports
      • Budget
      • Policies
      • Factsheets
      • Forms
      • Fees and Charges
      • Brochures, Guidelines, Checklists
      • My Council Story
    • Local Laws
        BackLocal Laws
      • Current Local Laws
      • Fines and Penalties
      • Flying drones from Council land
    • Meetings
        BackMeetings
      • About Meetings
      • Agendas and Minutes
    • Communications
        BackCommunications
      • Media Releases
      • Newsletter
      • Social Media Guidelines
Living Here
  1. Home
  2. Living Here
  3. Report
  4. Claims against Council
Back

Living Here

  • Pets and Animals
      BackPets and Animals
    • Breeding Permits
    • Dangerous and Prohibited Animals
    • Dogs in Public Places
    • Impounded Animals
    • Lost and Found
    • Microchipping
    • Pet Pals Program
    • Registration
    • Requirements for Animal Owners
  • Residents
      BackResidents
    • Advanced Water Meters
    • Bin Collection Day
    • Buying Building Renovation
    • Glad to be in Gladstone
    • EzyBill
    • Pay, Apply and Report
    • Mapping
    • Rates
        BackRates
      • About You
      • Financial Hardship
      • Forms and Policies
      • My Rate Notice
      • Objection to Rating Category
      • Outstanding Rates
      • Payment Options
      • Pension Concession
      • Rates Explained
      • Substituted Service
      • Utility Charges
      • FAQs
    • Regulated Parking
    • Update Your Details
    • Waste and Recycling
        BackWaste and Recycling
      • Landfill Bin and Waste Disposal
      • Recycling Bin and Specialised Services
      • Recycle Mate
      • Waste Education
      • Waste Levy
    • Water Meters
    • Water Wise
  • Report
      BackReport
    • Abandoned Vehicles
    • Claims against Council
    • Environmental and Noise Complaints
    • Illegal Dumping
    • Overgrown and Unsightly Premises
    • Problem Animals
    • Signs and Abandoned Goods Register
    • Straying Livestock
  • Environment
      BackEnvironment
    • Air Quality
    • Biodiversity
    • Biosecurity
    • Blue-green algae blooms
    • Bushfire Mitigation
    • Coasts and Coastal Vegetation
    • CoastSnap
    • Conservation Programs and Initiatives
    • Erosion and Sediment Control
    • Feral Animals
    • First Nations Fire and Land Officer
    • Landfill Gas Abatement
    • Mosquitoes
    • Pests and Weeds
    • Weed Spray Equipment Hire
    • Wildlife
  • Community Development
      BackCommunity Development
    • Access and Inclusion
    • Citizenship
    • Community Engagement
    • Connecting Council with Curriculum
    • Community Safety
    • Community Services Directory
    • Philip Street Communities and Families Precinct
    • Reconciliation Action Plan
    • Sport and Recreation
    • Volunteering
    • Welcoming Cities
    • Youth Services
  • Community Investment
      BackCommunity Investment
    • Grant Funding Finder
    • Other Funding Sources
  • Services
      BackServices
    • Bridges
    • Cemeteries
    • Immunisations
    • Public Notices and Outages
    • Roads
    • Sewerage
    • Transfer Stations and Landfills
    • Water
  • Emergencies
      BackEmergencies
    • RegionWatch
    • Disaster Information
    • Before a Disaster
    • During a Disaster
    • After a Disaster

Claims against Council

Reporting a claim against Council

If you have suffered damage to property or bodily injury and believe it is Council’s fault, you can submit a claim for compensation. In the claim, make sure you include full details of the incident, supporting documents (photos, witness statements), and quotes or substantiated costs. You can lodge a claim by using the link below or by contacting Council.

 

Report online

Complete online form

What is a claim against Council?
What is claimable with Council?
What is not claimable with Council?
Councils Contractors
Consider your insurance entitlements

What is a claim against Council?

A claim against Council is a formal request to Gladstone Regional Council or Council’s insurer asking for compensation for loss or damage that you have suffered.

What is claimable with Council?

From time to time, damage to either yourself or your property may arise from a circumstance that you believe was due to Council’s wrongdoing. In this instance, you can apply to seek compensation from Council.

Claims for injury or damage are considered against the requirements of the Civil Liability Act 2003 (the Act) and common law (law developed by judges using precedents).

The Act describes the principles in deciding whether a public or other authority has a duty or has breached a duty. In doing so, the Act recognises that;

  • the functions performed by Councils are limited by financial and other resources;
  • the general allocation of financial or other resources is not open to challenge;
  • the functions required to be exercised by Councils are to be considered against the full range of functions; and
  • Councils may rely on compliance with general procedures while carrying out their functions.

For Council to be held liable the incident that caused the alleged injury or property damage, must have been foreseeable and it must be shown that Council owed a duty of care and that the duty was breached, resulting in the alleged injury or property damage.

As all decisions are made with consideration to the Act and common law, please consider the circumstances carefully before making a claim as a favourable outcome will only result if there is a sufficient weight of evidence to support the claim and, negligence on Council's behalf can be demonstrated.

What is not claimable with Council?

Council is understanding in the fact that incidents happen, and Council can be at fault. All claims lodged against Council will be considered however, there are certain claims that Council will not accept, including:

  • Damage to tyres and rims which result from wear and tear or modifications.
  • Damage due to debris (if it occurs in the normal course of driving)
  • Damage resulting from criminal actions
  • Damage resulting from extreme weather events
  • Matters already the subject of an insurance claim
  • Damage resulting from the actions of a third party;
  • Damage resulting in property damage (i.e. panel damage, windscreen damage) from Council plant.

Council contractors

If Council has engaged an independent contractor to undertake works, it is likely your claim will be referred directly to them. In this event, Council may provide you with the relevant contractor’s details.

Consider your insurance entitlements

Your insurance policy may cover the incident. In this instance, your insurer may consider seeking recovery against Council. Please note that this option may result in an initial upfront payment to your insurer for the applicable excess. In general, insurance companies will pursue Council for reimbursement where they consider us to be liable. In such cases, the excess amount may be waived. You should discuss this with your insurer before lodging a claim with us.

See Also

  • Contact Us

  • Complaints and Disclosures

Print this page

Living Here

SELECT
  • Pets and Animals
      BackPets and Animals
    • Breeding Permits
    • Dangerous and Prohibited Animals
    • Dogs in Public Places
    • Impounded Animals
    • Lost and Found
    • Microchipping
    • Pet Pals Program
    • Registration
    • Requirements for Animal Owners
  • Residents
      BackResidents
    • Advanced Water Meters
    • Bin Collection Day
    • Buying Building Renovation
    • Glad to be in Gladstone
    • EzyBill
    • Pay, Apply and Report
    • Mapping
    • Rates
        BackRates
      • About You
      • Financial Hardship
      • Forms and Policies
      • My Rate Notice
      • Objection to Rating Category
      • Outstanding Rates
      • Payment Options
      • Pension Concession
      • Rates Explained
      • Substituted Service
      • Utility Charges
      • FAQs
    • Regulated Parking
    • Update Your Details
    • Waste and Recycling
        BackWaste and Recycling
      • Landfill Bin and Waste Disposal
      • Recycling Bin and Specialised Services
      • Recycle Mate
      • Waste Education
      • Waste Levy
    • Water Meters
    • Water Wise
  • Report
      BackReport
    • Abandoned Vehicles
    • Claims against Council
    • Environmental and Noise Complaints
    • Illegal Dumping
    • Overgrown and Unsightly Premises
    • Problem Animals
    • Signs and Abandoned Goods Register
    • Straying Livestock
  • Environment
      BackEnvironment
    • Air Quality
    • Biodiversity
    • Biosecurity
    • Blue-green algae blooms
    • Bushfire Mitigation
    • Coasts and Coastal Vegetation
    • CoastSnap
    • Conservation Programs and Initiatives
    • Erosion and Sediment Control
    • Feral Animals
    • First Nations Fire and Land Officer
    • Landfill Gas Abatement
    • Mosquitoes
    • Pests and Weeds
    • Weed Spray Equipment Hire
    • Wildlife
  • Community Development
      BackCommunity Development
    • Access and Inclusion
    • Citizenship
    • Community Engagement
    • Connecting Council with Curriculum
    • Community Safety
    • Community Services Directory
    • Philip Street Communities and Families Precinct
    • Reconciliation Action Plan
    • Sport and Recreation
    • Volunteering
    • Welcoming Cities
    • Youth Services
  • Community Investment
      BackCommunity Investment
    • Grant Funding Finder
    • Other Funding Sources
  • Services
      BackServices
    • Bridges
    • Cemeteries
    • Immunisations
    • Public Notices and Outages
    • Roads
    • Sewerage
    • Transfer Stations and Landfills
    • Water
  • Emergencies
      BackEmergencies
    • RegionWatch
    • Disaster Information
    • Before a Disaster
    • During a Disaster
    • After a Disaster

Gladstone Regional Council

Connect. Innovate. Diversify.

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Get in Touch

Phone

(07) 4970 0700

Opening Hours

8.30am - 5pm Monday to Friday

Social media

Contact Us  Email Us

Postal Address

PO Box 29, Gladstone Qld 4680

Council Offices

101 Goondoon Street, Gladstone Qld 4680
3 Don Cameron Drive, Calliope Qld 4680
41 Blomfield Street, Miriam Vale Qld 4677
Cnr Wyndham & Hayes Avenues, Boyne Island Qld 4680

Rural Transaction Centres

71 Springs Road, Agnes Water Qld 4677
47 Raglan Street, Mount Larcom Qld 4695

Footer Image Links

Gladstone Regional Council Logor Gladstone Entertainment Convention Centre Logo Gladstone Regional Art Gallery and Museum Logo Gladstone Regional Libraries Logo Gladstone Tondoon Botanic Gardens Logo Philip Street Communities and Families Precinct

Footer Acknowledgement

Gladstone Regional Council would like to acknowledge the Bailai, the Gurang, the Gooreng Gooreng and the Taribelang Bunda people who are the traditional custodians of this land. Gladstone Regional Council would also like to pay respect to Elders both past, present and emerging, and extend that respect to other Aboriginal and Torres Strait Islander people. Learn more about Council's Reconciliation Action Plan (RAP).

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