The installation of advanced water meters and access to associated technology will provide significant benefits to residential households and businesses by:

• Enabling early detection of leaks.
• Providing data and information online so the user can review and manage their water usage.
• Enabling Council officers to respond more effectively to usage enquiries regarding connections. 
   

Every property in Gladstone Central, Barney Point, Callemondah, Kirkwood, New Auckland, West Gladstone and parts of South Gladstone with an existing water meter will have upgraded infrastructure installed between July and Late 2025, between 7am and 5pm Monday to Friday, with weekend work (involving later start times) approved by Council. 

The age of a property’s existing water meter will determine if it is fully replaced as part of the upgrade, or if the existing asset can be retained and an advanced water meter infrastructure sensor added. There is no cost to property owners associated with this upgrade.

What to expect during works

• Council Contractors, Taggle Systems, will carry identification with them.
• Water meter upgrade takes about 15 minutes depending on the complexity of your meter.
• A vacuum truck may be required at some sites. If this is the case, please expect some noise.  
• Water will be disconnected during works, stopping water flow for the installation period.
• If water is flowing through the meter and we are unable to make contact, we will come back at a later stage.
• A calling card will be left in your letterbox/on your property to advise if the installation was complete or if you need to contact Council to arrange a time for installation completion.
   

If you have animals or locked gates and need to be present at the install, or if you have any questions about this project, please contact Council on 4970 0700 or visit your local Council office at Mount Larcom, Calliope or Gladstone.

Following installation, residents can sign up to the My Water portal which will show near real-time water usage. Users can set up high usage alerts and receive monthly water usage reports by email.

The advanced water meter upgrade program supports Council’s commitment to continuously improve focus and practices around smart asset management.   

More Information