Advanced Water Meters - Stage 6 Installation

Project typeWater Meter Upgrades
Project scheduleEvery property in Boyne Island, Tannum Sands, Benaraby and Wurdong Heights with an existing water meter will have upgraded infrastructure installed between August 2026 and March 2027, between 7am and 5pm Monday to Friday, with weekend work (involving later start times) approved by Council.
Completion Date31 March 2027

Description of Works

Upgrade of existing water meter infrastructure to new, advanced water meter infrastructure at approximately 4600 residential and commercial properties in Boyne Island, Tannum Sands, Benaraby and Wurdong Heights.

These works are Stage 6 of a whole-of-region, multi-year Capital Works project to upgrade existing water meter infrastructure to new, advanced water meter infrastructure.

Stages 1, 2, 3, 4 and 5 of this whole-of-region project saw the successful installation of advanced water meters in residential and commercial properties across Agnes Water, Seventeen Seventy, Miriam Vale, Bororen, Beecher, Burua, Clinton, Calliope, Mount Larcom, parts of Kirkwood, Barney Point and Gladstone Central, West Gladstone, Glen Eden, Kin Kora, Telina, South Gladstone, Sun Valley, Toolooa, New Auckland, Kirkwood, O'Connell, South Trees, Gladstone, and Callemondah.

More information

The installation of advanced water meters and access to associated technology will provide significant benefits to residential households and businesses by:

Enabling early detection of leaks.
Providing data and information online so the user can review and manage their water usage.
Enabling Council officers to respond more effectively to usage enquiries regarding connections.

Every property in Boyne Island, Tannum Sands, Benaraby and Wurdong Heights with an existing water meter will have upgraded infrastructure installed between July 2026 and March 2027, between 7am and 5pm Monday to Friday, with weekend work (involving later start times) approved by Council.

The age of a property’s existing water meter will determine if it is fully replaced as part of the upgrade, or if the existing asset can be retained and an advanced water meter infrastructure sensor added. There is no cost to property owners associated with this upgrade.

What to expect during works

Council Contractors, Taggle Systems, will carry identification with them.
Water meter upgrade takes about 15 minutes, depending on the complexity of your meter.
A vacuum truck may be required at some sites. If this is the case, please expect some noise.
Water will be disconnected during works, stopping water flow for the installation period.
If water is flowing through the meter and we are unable to make contact, we will come back at a later stage.
A calling card will be left in your letterbox/on your property to advise if the installation was completed or if you need to contact Council to arrange a time for installation completion.

If you have animals or locked gates and need to be present at the install, or if you have any questions about this project, please contact Council on (07) 4970 0700 or visit your local Council office.

Following installation, residents can sign up for the MyWater portal, which will show near-real-time water usage. Users can set up high usage alerts and receive monthly water usage reports by email.

The Advanced Water Meter Upgrade Program supports Council’s commitment to continuously improve focus and practices around smart asset management.