Commencing 3pm Tuesday, 30 June 2026.
During the end of financial year maintenance period the following online functions will be unavailable:
- New user registrations
- Logging on as an existing user
- Resetting passwords
- Online payments:
- Rates and Water notices
- Animal Registrations
- Infringements
- Debtor invoices
- Application receipts
- Licencing receipts
- Trade waste.
- Applications:
- Lilley's Beach Permits
- Building & Plumbing
- Planning
- Development
- Road Services
- Water & Sewerage
- Cemetery Applications
- Online Searchs
- Licencing.
- Enquiries:
- Application tracking
- Property searches
- Cemetery (Family history searching)
- Impounded Animal Searching (and impoundment fees payment)
- Licences
- Animal registration enquiries.
- Issue reporting:
- Nuisance animals
- Complaints, Compliments and feedback
- Coastal Fox sightings
- Litter/dumping
- Overgrown allotments
- Pests and weeds
- Abandoned vehicles
- Missed bin collection
- Water issues.
Please be advised that when Council’s Online Services portal is under maintenance, you can make payments or contact Council in the following ways:
Contact Us
Report an issue
If the matter is life-threatening, please call Triple Zero (000)
If your issue is urgent, such as a burst water main, please call Council at any time of the day or night on (07) 4970 0700.
General Council enquiries can also be made on this number during business hours 8.30am to 5pm, Monday – Friday.
Otherwise, please email Council at info@gladstone.qld.gov.au to report a non-urgent issue.
Make a payment
Please refer to your notice for alternative payment options, including BPAY.
In person, please attend a Council Office or Rural Transaction Centre to make your payment before the due date.
Lilley’s Beach Permit
Permits cannot be applied for over the phone. Please attend a Council Office or Rural Transaction Centre to purchase and obtain your permit.
New animal registration
Please attend a Council Office or Rural Transaction Centre or download the Animal Registration Form(PDF, 396KB) and submit to info@gladstone.qld.gov.au
Applications including Building, Development, Works on Roads, and Temporary Food Licenses
Please attend a Council Office or Rural Transaction Centre and speak to one of our Customer Service Officers.
Council apologises for any inconvenience caused.