Contact Us

Get in touch by phoning or emailing us, or visit us at one of our Council Offices or Rural Transaction Centres. 

Online

Council's online services offer approved registered users the ability to view their information, such as Rates or Accounts; report a problem, lodge a request, or provide their feedback.

Registered Users - Log in/Sign in - click here

Not a Registered User? - click here

Forgotten your password? - click here

Requests are monitored during business hours 8.30am - 5pm, excluding public holidays.

Email or Mail

Email us

Complete an online form with the ability to attach/upload files, or for general enquiries, send an email to info@gladstone.qld.gov.au.

Send us mail

Mail correspondence to:

Chief Executive Officer
Gladstone Regional Council
PO Box 29
Gladstone Qld 4680

Emails and correspondence are monitored during business hours 8.30am - 5pm, excluding public holidays.

Phone

General enquiries

Call us on (07) 4970 0700.

  • Urgent matters (eg burst water main), call any time, day or night
  • Non-urgent matters, please call during business hours: 8.30am and 5pm
  • After-hours calls are diverted to our Emergency Call Centre.

National Relay ServiceFor hearing and speech difficulties, contact Council through the National Relay Service:
Speak and Listen: 1300 555 727 
Type and Listen: 133 677
Internet relay users: www.relayservice.com.au

Other important phone numbers

 

In person

Boyne Tannum Community Centre

Cnr Wyndham & Hayes Avenues, Boyne Island, Boyne Island 4680

Situated right in the heart of BITS, the Boyne Tannum Community Centre links residents to essential Council services, while offering a modern, welcoming library and versatile function rooms. Whether you're planning a small meeting or a large community celebration, there's a space here for you!

Suitable for: , Conferences, Hall for hire, Private Hire/Functions, Library, Wedding Reception, Parties & Celebration, Council Customer Service Counter

Calliope Library and Transaction Centre

3 Don Cameron Drive, Calliope 4680

Conveniently located in the heart of town beside the Community Centre and function room, the Calliope Library and Transaction Centre offers a dynamic space where the community can come together to connect, learn, and access essential services.

The Transaction Centre operates Monday to Friday, while the Library is open on Saturdays during the hours listed.

Suitable for: , Library, Council Customer Service Counter, Rural Transaction Centre

Surveys

Gladstone Regional Council is conducting a Customer Experience Survey program. Customers may receive the survey via email or SMS, and it will continue to be issued monthly.

These surveys are an important way for us to understand how we’re performing and how we can continue improving our services for the community.

Please note:

  • The survey is legitimate and not spam.
  • It will be sent from the email address: GRCSurveys@gladstone.qld.gov.au
  • Participation is optional, but your feedback helps us improve the services we provide.

Thank you for supporting our commitment to continuous improvement. 

Scams

We regularly receive reports of scam callers posing as Council employees and asking residents to provide personal information over the phone (credit card details, age, relationship status, mortgage status, income details).

  • Don’t give money or personal information to anyone if unsure. You can always end the call and call our Customer Solutions team to verify.
  • Ask yourself whether the message or call is fake. Never click a link in a message.
  • Act quickly if something feels wrong. Contact your bank if you notice unusual activity.
  • Please be vigilant, hang up immediately, and report it to Scam Watch.

Contact Us

Phone

(07) 4970 0700

Email

info@gladstone.qld.gov.au

Click and submit

Complete a quick online form with the ability to upload files.

Related Information

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