What is Eftsure?
Eftsure is a solution used by Gladstone Regional Council (Council) to verify banking data for vendors, providing Council with protection and mitigation of risk associated with payment fraud when processing Electronic Funds Transfer (EFT) payments.
A change request or new onboarding form may be required where Council is notified that a vendor’s details have changed and reverification may be required.
Eftsure’s verification process
Eftsure uses a two-step verification process to ensure the legitimacy and security of your bank account details. When completing the online onboarding form, you will be provided with two options to complete the verification process as follows:
Option 1 - Bank Link
When selecting the bank link option, you will be asked to securely log into your banking portal as opposed to manually entering your bank account details. In some cases, instant verification may occur if these details are cross matched against formal records from the Australian Business Register (ABR). Eftsure will only receive the nominated account details specific to the account you wish to verify and will not have access to your online banking.
Option 2 – Phone call
If you manually enter your bank account details into the online onboarding form, an Eftsure representative will contact you to validate the details provided. After quoting the 4-digit reference number, the representative will provide the last 3 digits of the account number and ask you to confirm the remaining digits, BSB, bank account name, and ABN.
Frequently asked questions
Why am I being asked to verify my banking details?
Payment fraud can often occur when cybercriminals intercept communications between a supplier and Council without their knowledge. This could be in the form of an email requesting changes to supplier bank account details or a legitimate invoice that has been maliciously updated to payment details that are not your own.
If I choose not to complete the Eftsure onboarding process, can I still do business with Council?
No, the Eftsure onboarding process is a requirement for any new suppliers wanting to become a vendor with Council. Council cannot pay a supplier until this process is completed.
How do I update my bank account details with Council for payments if they have changed?
Please contact our Accounts Payable Team who will issue you with a change request via Eftsure or arrange a new onboarding form depending on the changes required. This will allow you to update your details and have them reverified by Eftsure.
Is there any cost to me as a supplier to be verified by Eftsure?
No, there is no cost to our suppliers to be verified by Eftsure as part of Council’s onboarding process.
How can I verify the legitimacy of a call from Eftsure?
If you receive a call from Eftsure, you will be quoted the 4-digit reference number that was provided when you completed the online form.
Below are the only phone numbers Eftsure use for verification purposes:
Australia
- QLD: 07 2113 8441 & 07 3497 3262
- NSW/ACT: 02 7908 5597
- VIC/TAS: 03 7068 9020 & 03 9917 3846
- WA/SA/NT: 08 6388 0080 & 08 6219 8254
Other Regions
- Global: 02 9054 4851
- Canada: +1 778 312 2900
- New Zealand: +64 9801 8276
- UK: +44 20 8054 7400
- USA: +1 833 903 2230