Upgrades to infrastructure and installations will be carried out at approximately 7,000 commercial and residential properties in West Gladstone, Glen Eden, Kin Kora, Telina, South Gladstone, Sun Valley, Toolooa, New Auckland, Kirkwood, O'Connell, South Trees, Gladstone Central and Callemondah. On-site work is scheduled to begin on Monday, 5 January, and will continue through to mid-2026.
Work will be carried out between 7am and 6pm, Monday to Friday, with weekend work approved by Council. Due to the nature of the project and potential unforeseen delays, work schedules may vary.
The installation of advanced water meters and access to associated technology will provide significant benefits to residential households and businesses by:
- Enabling early detection of leaks.
- Providing data and information online so the user can review and manage their water usage.
- Enabling Council officers to respond more effectively to usage enquiries regarding connections.
The age of a property’s existing water meter will determine if it is fully replaced as part of the upgrade, or if the existing asset can be retained and an advanced water meter infrastructure sensor added. There is no cost to property owners associated with this upgrade.
What to expect during works:
- Council Contractors, Taggle Systems, will carry identification with them.
- Water meter upgrade takes about 30 minutes, depending on the complexity of your meter.
- A vacuum truck may be required at some sites. If this is the case, please expect some noise.
- Water will be disconnected during works, stopping water flow for the installation period.
- If water is flowing through the meter and we are unable to make contact, we will come back at a later stage.
- A calling card will be left in your letterbox/on your property to advise if the installation was completed or if you need to contact Council to arrange a time for installation completion.
If you have animals or locked gates and need to be present at the install, or if you have any questions about this project, please contact Council on 4970 0700 or visit your local Council office.
After installation, residents can register for the My Water portal to view near-real-time water usage. The portal provides monthly water-use reports delivered by email, allows users to set up high-usage alerts, and helps detect potential leaks early.