Rates Rates

**New: View your history of rate charges and payments by registering on Council's new Online Services portal.**


Gladstone Regional Council, like all Local Governments in Queensland, gains the bulk of its operating budget revenue through general rates and service charges.

General rates are essentially a tax on properties to cover the costs of providing services and infrastructure to a community. How Council's total rates revenue is divided across a community is guided by the distribution of that community's land valuations. Service charges are applied to properties that receive a specific service.

Council was successful in reducing on average the general rate charged per household by 0.72% in the 2016-17 budget.

• Frequency of rate notices
• Receiving your rate notice
• Payment of rate notices - options
• Discounts and pensioner rebates
• How rates are calculated
• How Gladstone Region rates compare to similar councils
• More information and forms

Frequency of rate notices

Rate notices are issued annually in August. Water consumption invoices are issued half-yearly in August (with the rate notice) and February.

The 2016/17 rate notices arrived in mail boxes the week of August 8 with an official issue date of August 17.

Receiving your rate notices

Rate notices are issued via Australia Post either as mailed letters or digitally via MyPost Digital Mailbox.

Update your contact details with Council to ensure your rate notices go to the right place.

Overseas residents are encouraged to register with MyPost Digital Mailbox to receive their notices digitally and in a timely manner.

Ratepayers can register as a user on Council's Online Services which enables them to view their history of rate charges, payments and property valuations. The system does not issue rate notices to users, however.

Community members are invited to view information about how rates are calculated.

Payment of rate notices

Discount opportunities
Council offers two discount options for full payments received either early or by the due date. If you pay your rates within 30 days of their issue date (September 16, 2016) you will receive a 10 per cent discount. If you miss this timeframe, but pay your rates by the due date (60 days from their issue and October 17, 2016) you will receive a five per cent discount.

Pensioners may be entitled to a rebate.

Ratepayers are welcome to make advance payments to improve their ability to meet discount deadlines.

Paying by instalments
Property owners who experience difficulty meeting their rate payments should contact Council immediately to ensure a payment agreement can be negotiated before the due date.

To access Council's instalment payment scheme, ratepayers fill out the form on the back of their rates notice and return it to their local Council office.

Other payment options
Many payment methods are available to property owners including Council's Online Services, BPAY, POSTbillpay, in person at Council offices, by mail or by credit card. For a full list, visit Payments Options.

Ratepayers are advised to make BPAY or POSTbillpay payments at least two days prior to the discount deadline to ensure Council receives the payment in time.

More details about payment options are also included on the back of rates notices.


Overdue rates accrue interest at a rate of 11% per annum calculated from the due date.

Overseas Residents

Overseas residents are required to forward remittances by bank draft in Australian currency to avoid short payments as a result of currency fluctuations.

More information and forms

For more information or assistance with your rate notice, contact Council on 4976 6999, or click the links below.

Budget Information


Useful Links