Rates Rates

**New: 2017-18 rate notices will be issued on September 11. Early payments received by October 11 will receive a 10 per cent discount. Payments received after this date but before November 10 will receive a five per cent discount. Payments are due by November 10.**
**New: Annual water access and sewerage charges will now be split into two more manageable portions. This means half of your annual water access and sewerage charges will be moved from your August rate notice (delayed) to accompany your February water consumption notice. Water access and sewerage service charges for your area can be found on page 8 of our Plan & Budget Highlights document**

 

Gladstone Regional Council, like all Local Governments in Queensland, gains the bulk of its operating budget revenue through general rates and service charges.

General rates are essentially a tax on properties to cover the costs of providing services and infrastructure to a community. How Council's total rates revenue is divided across a community is guided by the distribution of that community's land valuations. Service charges are applied to properties that receive a specific service.

Frequency of rate notices

Rate notices will start arriving in letterboxes in early September with an official issue date of September 11.

Water consumption invoices are issued half-yearly in August (with the rate notice) and February.

As of this (2017-18) financial year, annual water access and sewerage charges will be split into two payments, to break ratepayer expenses into more management portions.

This means that half the annual water access and sewerage charges will accompany the August rate notice, and the other half will be moved to accompany the February water consumption notice.

Receiving your rate notices

Rate and water notices are issued via Australia Post as mailed letters. They will also be available online, shortly after they are issued by post. To view your notice online, register as a user on Council's Online Services. Registration can take a couple of days while entered details are matched against our rates database. Once registered you can sign in to view your rate notice and your history of payments and property valuations.

It is too late to update your postal details with Council for September rate notices. If you have recently moved, be sure to register with Online Services (see paragraph above) to view your notice online.

Community members are invited to view information about how rates are calculated.

Payment of rate notices


Discount opportunities
Council offers two discount options for full payments received either early or by the due date. If you pay your rates within 30 days of their issue date (by October 11) you will receive a 10 per cent discount. If you miss this timeframe, but pay your rates by the due date (November 10) you will receive a five per cent discount.

Pensioners may be entitled to a rebate.

Ratepayers are welcome to make advance payments to improve their ability to meet discount deadlines.

Paying by instalments
Property owners who experience difficulty meeting their rate payments should contact Council immediately to ensure a payment agreement can be negotiated before the due date.

To access Council's instalment payment scheme, ratepayers fill out the form on the back of their rates notice and return it to their local Council office.

Other payment options
Many payment methods are available to property owners including Council's Online Services, BPAY, POSTbillpay, in person at Council offices, by mail or by credit card. For a full list, visit Payments Options.

Ratepayers are advised to make BPAY or POSTbillpay payments at least two days prior to the discount deadline to ensure Council receives the payment in time.

More details about payment options are also included on the back of rates notices.

Arrears

Overdue rates accrue interest at a rate of 11% per annum calculated from the due date.

Overseas Residents

Overseas residents are required to forward remittances by bank draft in Australian currency to avoid short payments as a result of currency fluctuations.

Past rate notices

Rate and water notices for the 2016-17 financial year are available online. Notices for the 2017-18 financial year will also be available online soon after their postal issue.

To obtain past rate notices, you will need to register for Council's Online Services. Registration can take up to a couple of days while your entered details are matched with our rates database.

Rate and water notices for financial years before 2016-17 can be obtained by phoning Council on 4970 0700.

More information and forms

For more information or assistance with your rate notice, contact Council on 4976 6999, or click the links below.

Budget Information

Forms

Useful links