Payment Options Payment Options

Gladstone Regional Council issue Rate Notices annually. The 2013/2014 Rate Notice issues on August 20, 2013 and must be paid by September 20, 2013 to attract a 10 per cent discount.

Gladstone Regional Council would like to remind residents that they have the option of making regular BPay instalments to pay off their next rates notice in advance. You are still eligible for the early discount if you pay in full by the due date.

Alternatively, Council offers a direct debit option where Council withdraws the nominated instalment amount from your bank account on the 21st of each month. For more information on rates prepayment options, contact Council’s Rates Department on 4976 6999.

Water Usage Notices, covering the December 2012 to June 2013 period will issue as part of the 2013/2014 Rate Notice. A seperate Water Usage Notice covering the July 2013 to December 2013 period will be issued in January 2014.

Gladstone Regional Council offers a number of payment methods for both rates and water consumption notices.

In Person:
Payment can be made at any of Gladstone Regional Council's offices. Cash, Cheque, Money Orders, Eftpos & Credit Cards (Visa, Mastercard, Bankcard and American Express) are all accepted. Go to Office Locations page for information on office hours.

By Post:
All cheques and money orders should be made payable to GLADSTONE REGIONAL COUNCIL. Tear off the bottom portion of your Rate Notice and mail your payment to:- Gladstone Regional Council, Rates Department, PO Box 29, GLADSTONE DC QLD 4680.

Please ensure that all payments made through the mail are received by Council prior to the discount expiry date. Council will not grant discount for delays in payments reaching Council by the discount date. POST DATED CHEQUES WILL NOT BE ACCEPTED.

Please do not send cash in the post.

Web:
Ratepayers also have the option of paying their rates by Internet by either BPay or POST Billpay. Payments are made via a secure site, so your credit card details are safe. To access internet payments via the POST billpay link, click here.

Please note your new Payment Reference number will be displayed on the front of your rates notice, please call Council's Rates Section should you have any queries.

BPAY:
Simply contact your participating Financial Institution and quote Biller Code 72868.

Please ensure your payment is scheduled at least two days prior to the discount date to receive your discount. Please note your new Payment Reference number will be displayed on the front of your rates notice.

POST Billpay:
Pay in person at any post office with your original rate/water notice, or phone 13 18 16 or go to their website. Please quote Billpay Code 2440.

Please note your new Payment Reference number will be displayed on the front of your rates notice, please call Council's Rates Section should you have any queries.

Credit Card:
Credit Card payments can be made in person or via BPay or POST Billpay on 13 18 16. Visa, Mastercard, Bankcard and American Express may be accepted.

Telephone payments can only be made by calling 13 18 16 and NOT by Council's Rates Section. Please note your new Payment Reference number will be displayed on the front of your rates notice.

Instalments:
You may choose to pay your annual rate account by instalments subject to the following conditions:-

(a) the rate discount for payment within thirty (30) or sixty (60) days is forfeited.

(b) the ratepayer must select the payment by instalments option by signing the prescribed form which is to be included with each rate notice and returning this no later than 30 days after the date of issue of the notice;

(c) No monthly reminder notices will be issued for instalments;

(d) the first instalment to be due on the 21st day of the month following the issue of the rate notice, and then on the 21st of the month in up to 12 equal instalments (depending on the month of the first instalment);

(e) no interest penalty involved in participating in the scheme.

(f) should any instalment not be received by the due date the total amount outstanding becomes due and payable and the ratepayer forfeits the right to participate in the scheme.

Direct Debit:
If choosing to pay by instalments, you may wish to consider the direct debit option where Council withdraws the nominated instalment amount from your bank account on the 21st of each month.

The lump sum direct debit option authorises Council to withdraw the required amount to pay your rate and/or water notices on the day prior to the due date. It is the responsibility of the ratepayer to ensure that sufficient funds are available on the date of processing and to advise Council of any changes in writing at least seven days prior to the date of processing.

Payments in advance:
Council will accept the payment in advance of rates and charges in a lump sum or via part payments. No interest will accrue on prepaid rates and charges.

Arrears:
Accrue interest at a rate of 11% per annum calculated 365 days from date levy issued.

Water Notices:
A separate notice for water consumption charges based on a six (6) month cycle is due to issue in January 2013 and is payable in full within 30 days and no instalment arrangements shall apply.

Overseas Residents:
are required to forward remittances by bank draft in Australian currency to avoid short payments as a result of currency fluctuations.

Change of Address:
If you have changed your address you must notify Council in writing so that your file can be updated. Residents who have moved house and fail to notify Council run the risk of not receiving their rates notice, or more importantly, missing out on the discount period.

Contact Us:
If you have any questions or concerns about rates payments, please do not hesitate to contact Council’s Rates Section on (07) 4976 6999.