Contact Us Contact Us

We offer a variety of convenient ways to contact us

 

Online

Online Services offers services at any time on any device, including:

Telephone 07 4970 0700

For all Council-related enquiries please call us on 07 4970 0700

  • Urgent matters (eg burst water main), call any time, day or night
  • Non-urgent matters, please call during business hours: 8.30am and 5pm
  • After-hours calls are diverted to our Emergency Call Centre

Life-threatening emergencies: dial triple zero '000' immediately


For hearing and speech difficulties contact Council through the National Relay Service:
Speak and Listen: 1300 555 727
Type and Listen: 133 677
Internet relay users: www.relayservice.com.au

 

 

 

 

 

 

Other important phone numbers

Post, email, fax

Mail Correspondence to:  PO Box 29, Gladstone  Qld 4680
Email to: info@gladstone.qld.gov.au
Send Faxes to: (07) 4975 8500

Customer Contact Points

Gladstone Office Calliope Office Miriam Vale Office
101 Goondoon Street 5 Don Cameron Drive 41 Blomfield Street
Gladstone Qld 4680 Calliope Qld 4680 Miriam Vale Qld 4677
Offices open 8.30am to 5pm, Monday to Friday (cashiers close at 4.45pm daily)    

 

 

 

Agnes Water Rural Transaction Centre
71 Springs Road, Agnes Water
Ph: 4902 1515
Open Monday to Friday - 9am to 4.30pm (cashiers close at 4.30pm daily)
More info

Boyne Tannum Community Centre
Cnr Wyndham & Hayes Avenues, Boyne Island
Ph: 4971 9700
Open Monday to Friday - 9am to 5.30pm (cashiers close at 4.45pm daily).
Library and Lilley's Beach permits available Saturday 9am - 4pm
More info

Mount Larcom Rural Transaction Centre
47 Raglan Street, Mount Larcom
Ph: 4975 1205
Open Monday to Friday - 9am to 1pm and 2pm to 5pm; and Saturday from 9am to midday.
More info

Feedback and complaints

Online Contact/Feedback Forms:

Some residents have been writing directly to elected members with queries and concerns. While our elected members are more than happy to talk to their constituents, it is often more efficient to direct your letters to the Chief Executive Officer at the Gladstone Office who will distribute your correspondence on to the relevant staff and/or elected members.

Council is committed to providing you with timely, efficient and consistent service. Our Customer Service Charter sets the service standards that Council aims to meet. If you believe that Council is not meeting these standards, you are encouraged to call 4970 0700.

Do you want to offer Council some feedback on your customer service experience, either positive or negative? Please print out the Customer Satisfaction Survey and complete it. You can then mail it back to Council, email it to info@gladstone.qld.gov.au or hand it in at any of our customer service centres. Your opinions are important to us and your feedback is how we improve our service to you and enables us to congratulate those staff that are providing excellence in customer service.

Petitions

Council values feedback from its community in decision-making and in the provision of infrastructure and services. One form of feedback available to a group of individuals with a common issue is a petition.

Click here for further information.

Downloads and links

Administrative Action Complaint Lodgement Form
Community Satisfaction Tracking Survey Research Report 2014
Gladstone Regional Council Customer Service Charter
Customer Satisfaction Survey Form
Right to Information
Publication Scheme
Information Privacy

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