Contacting Gladstone Regional Council

AFTER HOURS EMERGENCY NUMBER 4979 1134

PLACE A CUSTOMER SERVICE REQUEST

Download Snap Solve Send app to report Customer Service Requests to Council

 

Telephone: (07) 4970 0700
	For hearing and speech difficulties contact Council through the National Relay Service: Speak and Listen: 1300 555 727 Type and Listen: 133677 Internet relay users: www.relayservice.com.au
Send Faxes to: (07) 4975 8500
Mail Correspondence to:  PO Box 29,                                                  Gladstone  Qld 4680
Email to: info@gladstonerc.qld.gov.au

 

 

 

 

 

 

 

 

 

 

 

Council encourages residents to visit their local administration centre for service and enquiries:

Gladstone Office	Calliope Office	Miriam Vale Office
101 Goondoon Street	5 Don Cameron Drive	36 Roe Street
Gladstone Qld 4680	Calliope Qld 4680	Miriam Vale Qld 4677

 

 

 

Local Call Number

For those residents who currently incur STD call rates in contacting their local office, Council has introduced a 1300 number, which will allow you to contact Council for the price of a local call.
This number is 1300 733 343.

Gladstone Regional Airport Re-Construction Project

Project Hotline: 1300 419991
 

Councillor contacts and profiles click here

 

Online Contact/Feedback Forms:

• Make a formal complaint

Some residents have been writing directly to elected members with queries and concerns. While our elected members are more than happy to talk to their constituents, it is often more efficient to direct your letters to the Chief Executive Officer at the Gladstone Office who will distribute your correspondence on to the relevant staff and/or elected members.

Council is committed to providing you with timely, efficient and consistent service. Our Customer Service Charter sets the service standards that Council aims to meet. If you believe that Council is not meeting these standards, you are encouraged to contact Council's Customer Service Manager on 4970 0700.

Do you want to offer Council some feedback on your customer service experience, either positive or negative? Please print out the Customer Satisfaction Survey and complete it. You can then mail it back to Council, email it to info@gladstonerc.qld.gov.au or hand it in at any of our customer service centres. Your opinions are important to us and your feedback is how we improve our service to you and enables us to congratulate those staff that are providing excellence in customer service.

Council Contact Numbers

Local Call Rate: 1300 733 343

Administration Centres

Gladstone / Calliope / Miriam Vale: 4970 0700
opening hours 8.30am to 5.00pm Monday to Friday (cashier closes at 4.45pm daily)

 Agnes Water Rural Transaction Centre: 4902 1515
opening hours 9.00am to 4.30pm Monday to Friday (cashier closes at 4.15pm daily)

Boyne Tannum Community Centre: 4971 9700
opening hours 9.00am to 5.30pm Monday to Friday (cashier closes at 4.45pm daily)

Mount Larcom Rural Transaction Centre: 4975 1205
opening hours 9.00am to 1.00pm - 2pm to 5pm Monday to Friday

After Hours Emergencies: 4979 1134

Airport Gladstone

• For Flight Information Call:
  • QantasLink: 13 13 13
• Airport Administration Office: 4977 8800
• [Flight Information is not available from the Administration Office]

Animal Enquiries: 4970 0700 (After Hours 4979 1134)

Art Gallery/Museum: 4976 6766

Building, Plumbing & Trade Waste Enquiries

• 4977 6851

Cemeteries & Crematorium

• Boyne Tannum Memorial Parklands: 4973 3771

Community Advisory Service: 4976 6300

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Contracts and Purchasing

• Contracts: 4976 6006
• Purchasing: 4976 6001

Depots

• Calliope Depot: 4975 8210
• Gladstone Depot: 4976 6021
• Miriam Vale Depot: 4974 6233

Family Day Care Scheme Agnes Water: 4902 1100

Gladstone Entertainment Centre: 4972 2822

Health Services

• Licence/Registrations Fees (Health): 4976 6996
• Immunisation: 4970 0700
• Discovery Coast Community Care Service (Miriam Vale): 4974 6288
• Discovery Coast Community Health Service (Agnes Water): 4902 1100

Libraries

• Agnes Water: 4902 1501
• Boyne Island: 4971 9700
• Calliope: 4975 8105
• Gladstone: 4976 6400
• Miriam Vale: 4974 6241
• Mount Larcom: 4975 1205

Parks, Sport & Recreation: 4977 6899

• Aquatic Centre Gladstone: 4972 6822
• Discovery Coast Information Centre: 4974 5428
• Swimming Pool - Calliope: 4975 6455
• Swimming Pool - Mt Larcom: 4975 1185
• Tondoon Botanic Gardens Gladstone: 4971 4444

Plumbing, Building & Trade waste Enquiries: 4977 6851

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Rates Enquiries: 4976 6999

Roads & Drainage: 4970 0700

Sewerage Repairs: 4970 0700

State Emergency Services (SES)

• Agnes Water: 4974 9330
• Baffle Creek: 4156 6557
• Calliope: 4975 7585
  • After Hours: 0427 090 261
• Gladstone: 0427 721 527
• Miriam Vale: 4974 5388
• Mt Larcom: 4975 1344
• Rosedale: 4156 9237
• Tannum Sands: 0409 630 978

Town Planning

• Statutory Planning: 4977 6813
• Strategic Planning: 4977 6833

Waste Services

• Garbage Services: 4970 0700
• Benaraby Tip: 4975 0700

Water Supply Services 4970 0700

 

DOWNLOADS & LINKS

Administrative Action Complaint Lodgement Form

Community Satisfaction Tracking Survey Research Report 2014

Gladstone Regional Council Customer Service Charter

Customer Satisfaction Survey Form

Right to Information

Publication Scheme

Information Privacy

 

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