Common contacts

PLACE A CUSTOMER SERVICE REQUEST

Telephone: (07) 4970 0700
	For hearing and speech difficulties contact Council through the National Relay Service: Speak and Listen: 1300 555 727 Type and Listen: 133 677 Internet relay users: www.relayservice.com.au
Send Faxes to: (07) 4975 8500
Mail Correspondence to:  PO Box 29, Gladstone  Qld 4680
Email to: info@gladstonerc.qld.gov.au

 

 

 

 

 

 

 

 

Local call 1300 number
For residents who incur long-distance rates to call their local office: 1300 733 343 (local call cost).

 

Administration centres

Council encourages residents to visit their local administration centre for service and enquiries:

Gladstone Office	Calliope Office	Miriam Vale Office
101 Goondoon Street	5 Don Cameron Drive	41 Blomfield Street
Gladstone Qld 4680	Calliope Qld 4680	Miriam Vale Qld 4677
Offices open 8.30am to 5pm, Monday to Friday (cashiers close at 4.45pm daily)

 

 

 

 

Agnes Water Rural Transaction Centre
71 Springs Road, Agnes Water
Ph: 4902 1515
Open Monday to Friday - 9am to 4.30pm (cashiers close at 4.30pm daily)
More info

Boyne Tannum Community Centre
Cnr Wyndham & Hayes Avenues, Boyne Island
Ph: 4971 9700
Open Monday to Friday - 9am to 5.30pm (cashiers close at 4.45pm daily).
Library and Lilley's Beach permits available Saturday 9am - 4pm
More info

Mount Larcom Rural Transaction Centre
47 Raglan Street, Mount Larcom
Ph: 4975 1205
Open Monday to Friday - 9.00am to 1.00pm and 2.00pm to 5.00pm; and Saturday from 9.00am to 12 noon.
More info

 

Feedback and complaints

 

Online Contact/Feedback Forms:

• Make a formal complaint

Some residents have been writing directly to elected members with queries and concerns. While our elected members are more than happy to talk to their constituents, it is often more efficient to direct your letters to the Chief Executive Officer at the Gladstone Office who will distribute your correspondence on to the relevant staff and/or elected members.

Council is committed to providing you with timely, efficient and consistent service. Our Customer Service Charter sets the service standards that Council aims to meet. If you believe that Council is not meeting these standards, you are encouraged to call 4970 0700.

Do you want to offer Council some feedback on your customer service experience, either positive or negative? Please print out the Customer Satisfaction Survey and complete it. You can then mail it back to Council, email it to info@gladstonerc.qld.gov.au or hand it in at any of our customer service centres. Your opinions are important to us and your feedback is how we improve our service to you and enables us to congratulate those staff that are providing excellence in customer service.

 

Council Contact Numbers

Animal Enquiries: 4970 0700

Art Gallery/Museum: 4976 6766

Building, Plumbing & Trade Waste Enquiries: 4977 6851

Cemeteries & Crematorium: 4977 6899

Community Advisory Service: 4976 6300

Contracts and Purchasing

• Contracts: 4976 6006
• Purchasing: 4976 6001

Councillor contacts and profiles click here

Gladstone Entertainment Convention Centre: 4972 2822

Health Services

• Licence/Registrations Fees (Health): 4976 6996
• Immunisation: 4970 0700
• Discovery Coast Community Care Service (Miriam Vale): 4974 6288
• Discovery Coast Community Health Service (Agnes Water): 4902 1100

Landfills & Transfer Stations

• Gladstone Waste Management Centre: 4977 6590
• Benaraby Landfill: 4975 0700

Libraries

• Agnes Water: 4902 1501
• Boyne Island: 4971 9700
• Calliope: 4975 8105
• Gladstone: 4976 6400
• Miriam Vale: 4974 6241
• Mount Larcom: 4975 1205

Parks and Environment: 4970 0700

• Tondoon Botanic Gardens: 4971 4444

Plumbing, Building & Trade Waste Enquiries: 4977 6851

Rates Enquiries: 4976 6999

Roads & Drainage: 4970 0700

Sewerage Repairs: 4970 0700

Sport & Recreation: 4976 6300

• Aquatic Centre Gladstone: 4972 6822
• Discovery Coast Information Centre: 4974 5428
• Swimming Pool - Mt Larcom: 4975 1185

State Emergency Services (SES)

• Agnes Water: 4974 9330
• Baffle Creek: 4156 6455
• Calliope: 4975 7585
• Gladstone: 4979 1122
• Miriam Vale: 4974 5388
• Mt Larcom: 4975 1344
• Rosedale: 4156 5265
• Boyne Island/Tannum Sands: 0428 732 857

Town Planning

• Statutory Planning: 4977 6813
• Strategic Planning: 4977 6833

Waste Services

• Garbage Services: 4970 0700
• Benaraby Tip: 4975 0700

Water Supply Services 4970 0700

DOWNLOADS & LINKS

Administrative Action Complaint Lodgement Form
Community Satisfaction Tracking Survey Research Report 2014
Gladstone Regional Council Customer Service Charter
Customer Satisfaction Survey Form
Right to Information
Publication Scheme
Information Privacy

 

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