|Visit any of our administration centres, facilities or RTCs and speak to a customer service officer or phone us. Click on the icon for all our contact details.||To contact us or request service please email us by clicking on the icon.|
|Subscribe to receive Council's fortnightly eConnect newsletter. Click on the icon to get the latest Council news sent straight to your inbox.||All our Councillors are very approachable and are happy to be contacted. Click on the icon to get their details.|
|Council Connection is published the first week of each second month (February, April, June, August, October and December) and delivered to all residents via Australia Post. It has all Council's latest information and news. Click on the icon for an online version.||If you are a media representative, join our email list by placing a request to email@example.com or click the icon for the latest news.|
|Our staff pride themselves on ensuring that you are adequately informed and have varying levels of involvement in projects directly affecting you. To see our latest projects,click on the icon.||Our website is comprehensive and up to date, providing you with all the latest news, information and services available in the Gladstone Region.|
|Click on the RSS Feed icon on the home page of our web to get a copy of our news feed for your web page.||Council's corporate publications, including the Community Plan, Corporate Plan, Operational Plan and Budget, can be viewed by clicking on the adjacent icon.|
|Click on the icon to make an online suggestion to Council.||Snap, Send, Solve is an app for Androids and iPhones that allow you to lodge a query or customer service request using your devices. Click on the icon to download the app.|
Have Your Say on issues affecting you. Click on the icon.
Our Councillors host booths at Stockland Gladstone (Kin Kora) on the second Saturday of each month. Drop in and have a chat to them about your issues or make a suggestion.
Gladstone Regional Council recognises that good community engagement is, essentially, about good customer service and as a result, considerable effort goes into ensuring residents are:
- Informed of what Council is up to and any issues affecting all or particular groups of residents;
- Consulted on issues directly affecting individual or all residents; and,
- Invited to participate in decision-making where practicable.
Council values all feedback and ideas, so please access the range of Council's feedback mechanisms to help us in our drive to continually do things better. See icons above.
Community Engagement Framework
The Community Engagement Policy & Strategy (2010) outlines Gladstone Regional Council's commitment to actively engage the community in Council decision-making activities, particularly when decisions directly impact on how residents live, work, use services and recreation facilities, play and do business.
The Community Engagement Policy & Strategy includes a set of principles, objectives and strategies for engaging the community.
The framework is a working document that allows changes to be made. Council is interested in receiving feedback from the community regarding the practicality, relevance and value of the framework which was adopted in July 2010.
The framework is a 'living' document that can be changed according to the changing needs of the community. Residents are invited to view our strategy and provide comment to ensure our strategies remain current and relevant to our community.
For more information please contact:
Communications & Marketing Unit
Gladstone Regional Council
Phone (07) 4977 6513 or email firstname.lastname@example.org